Eligible window
Unopened physical goods may return within fourteen days of carrier delivery for EU buyers exercising statutory withdrawal, provided Packaging remains materially intact.
Digital goods
Download companions lose withdrawal rights once fulfilled unless a defect prevents access—we issue replacement files when verification proves corruption.
Refund pacing
Approved refunds replicate the original tender within fourteen banking days once goods return to Warmond studios.
How to start
Email Reach referencing your order identifiers. We acknowledge requests within five business days excluding Dutch public holidays.